Servers
Use the Admin | Servers screens to monitor Cheetah Digital Loyalty Big Data Server processing. These screens are primarily used by the Cheetah Digital Loyalty Customer Success Team to diagnose and resolve issues with backend processing.
Using The Activity Processing Errors Screen
Use the Servers | Activity Processing Errors screen to view any errors that occur during processing of incoming activities, such as member signups, purchase receipts, or challenge responses.
On this screen, you can filter the list of errors by keywords. Then view the following fields for each error:
- Member. The Member Id for the incoming activity.
- Activity Type. The Activity Type for the incoming activity.
- Activity Time. The timestamp when the incoming activity occurred.
- Received Time. The timestamp when the Cheetah Digital Loyalty Cloud Platform received the incoming activity.
- Processed Time. The timestamp when the Cheetah Digital Loyalty Cloud Platform processed the incoming activity.
- Logged At. The timestamp when the Cheetah Digital Loyalty Cloud Platform detected and wrote the error.
- Procesing Status. The outcome of the activity error.
On this screen, you can:
- Delete. Delete an activity processing error entry.
- Resubmit. Resubmit a failed activity to the Cheetah Digital Loyalty Cloud Platform for reprocessing.
Using The Background Jobs Screen
Use the Servers | Background Jobs screen to view and control backgrounds jobs running in the Cheetah Digital Loyalty Cloud Platform.
On this screen, you can search and view background jobs, then view the following fields for each background job:
- Subject. A short description of the background job to help identify what the background job is for.
- Message Id. An internal identifier used to find the job in the Cheetah Digital Loyalty Cloud Platform message queues.
- Status. Shows the current status fo the import job, such as Pending, Running, or Completed.
- Log. View log details of the background job.
- Created. The creation date of the background job.
- Started. The steart time of the background job.
- Finished. The finish time of the background job.