Reward Awards

Overview

An "Award" refers to a Reward granted to a Member, without the Member having to deduct any of his or her points. An Award is essentially a "free" Reward (as opposed to a "Redemption," which is a Reward that a Member earns and purchases with the appropriate number of points).

Note: The Reward Awards screen is used to view and manage existing Awards; you can't grant a new Award from this screen. To grant an Award, you must navigate to the Reward Details screen for desired Reward, then select the "Awards" tab.

Access

To access the Reward Awards screen, select Rewards from the Main Navigation Menu, then select Reward Awards from the Sub-Category menu.

Features

Working with Awards

The Reward Awards screen provides the following features:

Searching and Sorting

Click here

Change Award Status

Click here

Exporting Award Data

The Reward Awards screen provides the following features related to exporting Award records.

Create Export Definition

Click here

Export definitions can optionally be saved and reused, when you need to download Awards from the Loyalty platform.

From the "Actions" drop-down menu in the top-right corner of the screen, select "Export Awards." The "Create New Export - Awards" pop-up window is displayed.

Timing

Select when you want to execute the export:

Asynchronous -- check this option if you want to execute the export manually on an ad hoc basis.
Execute now -- check this option if you want to execute the export immediately.
Create schedule -- check this option if you want to define a schedule (either a one-off execution, or a recurring schedule).

If you checked "Create schedule" above, the schedule options are displayed.

Define Export Schedule

Notification and Transport

If you checked "Asynchronous" above, this section is displayed.

To send email notifications when the import process is successful, enter one or more email addresses in the "Success Email Recipients" text field.
To send email notifications if the import encounters an error, enter one or more email addresses in the "Error Email Recipients" text field.

Fields

This section allows you to optionally include (or exclude) specific columns in the export file.

From the "Inclusion" drop-down menu, select an option:

All -- include all columns in the export file.
Only Included -- in the "Fields" field, select one or more columns you want to include in the export file.
Except selected -- in the "Fields" field, select one or more columns you want to exclude from the export file.

Rules

This section allows you to create custom business rules to define which Segments are included in the export file.

Click the Add icon, then select Add Rule. The platform adds a new blank row for defining the Rule Condition.
From the first drop-down menu, select the desired Attributes. This menu is populated with all of the different Attributes for building a condition.
Select a mathematical operator. The available operators will vary based on the data type of the selected Attribute.
Enter or select a value.
Some attribute types allow you to define additional criteria, such as a date range, or a channel type, for example. Select or enter the additional criteria.
Repeat the above steps as needed to define more Rule Conditions. If you need to delete a Rule Condition, click the Delete icon to it.
Once you define more than one Rule Condition, select the logical operator. From the "Include customers that meet" drop-down menu, select either:

All of the following: The conditions are processed with a logical 'AND' operator such that all conditions must be true for an individual to be selected by this Segment.
Some of the following: The conditions are processed with a logical 'OR' operator such that at least one of the conditions must be true for an individual to be selected by this Segment.

You can also group rules by selecting Add Rule Group from the Add icon. Rule Groups have their own internal logical operator.

Associations

To export associated records:

Click add. A new row is displayed.
Check Enabled.
From the "Association" drop-down menu, select the type of associated record.
From the "Inclusion" drop-down menu, select an option:

All -- include all columns in the export file.
Only Included -- in the "Fields" field, select one or more columns you want to include in the export file.
Except selected -- in the "Fields" field, select one or more columns you want to exclude from the export file.

Repeat the above steps needed to include more associated records. To remove an association, click the delete icon next to it.

Children

To export child records joined to the main record:

Click add. A new row is displayed.
Check "Enabled."
From the "Child" drop-down menu, select a child record type.
From the "Inclusion" drop-down menu, select an option:

All -- include all columns in the export file.
Only Included -- in the "Fields" field, select one or more columns you want to include in the export file.
Except selected -- in the "Fields" field, select one or more columns you want to exclude from the export file.

Repeat the above steps needed to include more associated records. To remove an association, click the delete icon next to it.

Reward Awards

Overview

Access

Features

Working with Awards

Search

Sort

Navigation

Exporting Award Data

Timing

Define a Repeating Schedule

Notification and Transport

Fields

Rules

Associations

Children

Finish