Introduction to Marigold Engage+

Note: We are renaming our products from Cheetah Messaging, Cheetah Experiences, and Cheetah Loyalty to Marigold Engage+, Marigold Grow, and Marigold Loyalty respectively. All of our content will be transitioned over the coming months.

Welcome to the Marigold Engage+ Online Help system. The Online Help is intended to provide step-by-step instructions for how to navigate and utilize the platform.

What is Engage+?

Engage+ enables marketers to manage and optimize cross-channel campaigns and interactions to improve your marketing performance.

Unlike other cross-channel campaign management offerings, where campaign assets are managed in separate systems or across channel-specific vendors, Engage+ provides a central location for all campaign management functions. With Engage+, you can deliver more coordinated and consistent messaging throughout the entire customer life cycle.

Engage+ provides the following primary features:

Focus less on logistics and more on coordinated experiences.
Ensure consistently branded campaigns with cross-channel content that can be easily created and inserted into any message in any channel.
Create sophisticated dynamic content rules that are reusable across channels, and automatically influenced by a combination of real-time, integrated customer data, and deep consumer insights.
Edit and proof content and business rules for campaigns across all channels from a single location.
Coordinate the delivery of campaigns in a single channel or across multiple channels through advanced workflow management tools and a visual program builder.

For more information about your Messaging account set-up and configuration options, please see the Getting Started with Engage+ Help topics.

For more information on the platform, including features, concepts, and terminology, please see the Engage+ -- Introduction document.

Release Notes

Engage+ is updated on a regular basis to provide increased functionality, improved performance, and new features. For details on our release schedule, please see the Release Notes topic.

How do I find a particular Help topic?

The easiest way to navigate within the Messaging Online Help system is usually the Table of Contents. The Table of Contents is displayed by default when you open the Online Help system. If you've selected the "Search" or "Glossary" options, you can always return to the Table of Contents by clicking the contents button.

The Table of Contents is organized in much the same way as the Engage+ user interface, with screens organized into high-level groups called Main Categories. For most screens, you'll find a primary Help topic that describes the screen, how to access it, and what its main features are. Beneath that are additional sub-topics that describe how to perform specific tasks related to that screen.

If you follow a hyperlink to a new topic, the Table of Content automatically refreshes to highlight your new location. In this manner, the Table of Contents stays synchronized with whatever topic you're currently viewing.

Search

The Online Help system also features a text search, which can be useful for finding Help topics on a specific subject, such as "filters" for example. To use the Search functions:

Click search.
Enter your search text, and click go.
The system will display a list of all Help topics that contain this text string, either within the topic title, or within the body of the topic. Click on a topic to view it.

Supporting Documentation

For additional supporting documents on various Engage+ features, please see the Documentation Library topic.

The Marigold Help Center provides access to a wide range of enablement videos on many Marigold solutions that you can take as needed. They are open content and shareable. Each video is under 10 minutes, and new videos are added monthly.

Please see the Welcome to Marigold Learning page and click on the embedded video. It will instruct you on how to access specific Engage+ enablement videos within the playlists.

Browser Compatibility

Web Browsers

Engage+ supports the following web browsers:

Microsoft Edge: Latest version, latest -1
Firefox: Latest version, latest -1
Chrome: Latest version, latest -1

Screen Resolutions

The Engage+ user interface is optimized for desktop users with a screen resolution of 1024 x 768 or higher.